Frequently Asked Questions - FAQs
- How long are shipping times?
Detailed information can be found on our Shipping info page.
A Summary can be found below.
Ready to ship products
Your products will ship within 4 business days of your order, and then take up to 1 to 5 weeks to reach your doorstep. Each product at Offensive Word Shop has an estimated delivery time that you can find in the product description.
Print to order products
A large proportion of our products are made to order. Production times generally fall between 1-5 business days. However there are some that may take up to 9 business days, especially during busy times (such as November/December). Depending on your location, items can take anywhere between 1 to 5 weeks to reach your doorstep.
All following questions are answered with more detailed information on our Refund policy page.
Answers below are summaries of our refund policy.
- What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? A return has an unecessary carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
- Can I cancel my order?
Cancellations are possible if you do not receive your package within the 5 week time frame specified in our refund policies.
We don't accept exchanges or cancellations if you change your mind.
But please contact us if you have any problems with your order.
- What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong colour, defective, et cetera -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
- Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.